Publicity Materials & FAQ
Publicity Materials
The poster and leaflet of the RVM Pilot Scheme
Promotion video of the RVM Pilot Scheme
Frequently Asked Questions
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1. How long would the RVM Pilot Scheme last? When did the pilot scheme commence?add
The pilot scheme was launched in January 2021 with 60 RVMs installed in phases. Positive responses from the public have been received since the rollout of the pilot scheme. Stage 2 of the pilot scheme was launched in the second quarter of 2022 with the number of RVMs increased progressively to 120. Stage 3 of the pilot scheme commences in December 2023, and continue to provide enhanced RVM services to the public.
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2. Where are the RVMs? What are their service hours?add
The locations and service hours of the RVMs are shown at www.hkrvms3.com.hk/en/rvmmap. The service hours of RVMs may vary depending on the opening hours of individual venues.
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3. How does the RVM operate?add
The public may refer to the demonstration video for the steps of using the RVM. Besides, the interactive screen on the RVM would also provide instructions for returning the containers. The public could choose to redeem their rebate either through Octopus or Alipay (Hong Kong), or to donate their rebate to one of the designated charitable organizations. The public may then follow the instructions on the screen to put plastic beverage containers into the RVM. For any enquiries on operation of RVM, please contact the pilot scheme hotline (9312 3023) by phone or through WhatsApp messaging application.
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4. Which types of plastic containers are covered in the pilot scheme?add
The RVMs only accept plastic beverage containers of volume in the range of 100mL to 2L with their product barcodes printed on the sleeves of bottles that are commonly circulated in the Hong Kong market. Before returning a container, the public should empty the content, keep bottle sleeve, barcode and cap and make sure the bottle is not deformed. The pilot scheme does not accept those plastic beverage containers with their product barcodes printed on the top of bottle caps or with a product barcode tag attached to the bottle only.
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5. Should the public remove sleeves on beverage containers before returning them using RVMs?add
The RVMs would scan the barcodes on the containers to verify whether they are the designated plastic beverage containers covered by the RVM database. The public should keep the bottle sleeves or labels with barcodes on them and keep the containers in their own shapes without deformation so as to ensure the containers can be recognized by the RVMs. It is also not required to remove the bottle caps for separate handling.
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6. Under what circumstances would a container be rejected by RVMs?add
The possible causes for rejection of container by RVMs may include:
I. It is not a plastic beverage container;
II. Volume of the container is less than 100mL or more that 2L;
III. The container is in deformed shape;
IV. The container does not have any identifiable barcode or the RVM cannot identify the barcode of the container;
V. The barcode/ shape of the container is not covered by the RVM database (for example, the beverage product not sold in Hong Kong or just newly introduced into the Hong Kong market) ;
VI. The container with their product barcodes printed on the top of bottle caps or with a product barcode tag attached to the bottle only;
VII. There is significant amount of residual liquid inside the container; or
VIII. The recycling process is subject to undue tampering, e.g. user putting his/her hand into the machine.
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7. How should the public handle plastic beverage containers that are not recognizable by RVMs?add
The public may bring the plastic beverage containers not recognizable by RVMs to the nearby collection points (for example, plastic recycling bins, Recycling Stations, Recycling Stores, or Recycling Spots) for proper recycling. Also, the public is encouraged to share the information of the concerned plastic beverage containers via the dedicated website or hotline of the pilot scheme (9312 3023) by phone or through the Whatsapp messaging application, for verifying the barcodes and updating the RVM database.
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8. Any limit on the amount of rebate redeemable each time/ each day?add
Instant rebate is provided to the public for returning plastic beverage container to the RVMs. Each Octopus card or Alipay (Hong Kong) account allows the public to return a maximum of 30 plastic beverage containers and redeem the rebate in one day. Once the daily limit is reached, the public cannot use that card or account to return plastic beverage containers at any other RVMs under the pilot scheme for rebate redemption on that day.
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9. If the public does not have Octopus card / Alipay (Hong Kong) account, could the public request to have the rebate paid by coins?add
The RVMs would only provide rebate in the form of e-money through Octopus card or Alipay (Hong Kong) account.
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10. What is the arrangement for the public to donate their rebate?add
The public may follow the instructions on the RVM interactive screen to choose donating their rebate to designated charitable organizations for charitable purposes. On confirmation of the amount of rebate and selection of beneficiary organization, an electronic receipt would be displayed on the screen. The public may take photo of it for record if necessary.
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11. How could the public handle their plastic beverage containers on hand if the interactive screen of a RVM show that it is full?add
The RVMs are provided with self-monitoring function. Notification will be sent to the contractor automatically before a RVM reaches its maximum capacity. Meanwhile, the public may also inform the contractor via the pilot scheme hotline (9312 3023) by phone or through WhatsApp messaging application. The contractor would arrange collection of the plastic containers as soon as possible. Besides, the public may get the information of the locations and status of other RVMs at www.hkrvms3.com.hk/en/rvmmap and bring their plastic beverage containers to other RVMs for proper recycling.
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12. What should the public do if a RVM suddenly stops operation when it is in use?add
The public may record down the RVM location, the date and time of the incident, the error code displayed on the screen (if any) and specific problems concerned and then contact the pilot scheme hotline (9312 3023) by phone or through WhatsApp messaging application.
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13. What should the public do if a RVM does not provide any rebate after accepting the containers?add
The public may record down the RVM location, the date and time of the incident, the number of containers accepted and the Octopus account/ Alipay (Hong Kong) account involved and then contact the pilot scheme hotline (9312 3023) by phone or through WhatsApp messaging application.
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14. How many plastic beverage containers could be stored in each RVM?add
The RVM is equipped with compression function to compress the received plastic beverage containers so as to reduce their volume and enhance the handling and storage capacity of the machine. Each RVM can store about 800 compressed plastic beverage containers of 500ml in volume.
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15. How would the Government handle the plastic beverage containers collected under the pilot scheme?add
The contractor appointed by the Government is responsible for collecting plastic beverage containers from the RVMs and delivering them to suitable recyclers for proper treatment and recycling locally.
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16. How would the Government ensure that RVMs are maintained in good hygienic condition?add
All RVMs of Stage 3 of the pilot scheme are equipped with UV disinfection system to provide long-term disinfection protection. Besides, the contractor would conduct regular RVM cleaning and implement additional measures according to the actual operational need to ensure all RVMs are maintained in good hygienic condition.
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17. What could the public do if he/ she has any questions on the RVM Pilot Scheme?add
The public is welcome to contact the pilot scheme hotline (9312 3023) by phone or through WhatsApp messaging application for any questions relating to Stage 3 of the pilot scheme.